Loaner Car Policy
We reserve vehicles exclusively for customers that have purchased their vehicles from Gibbons Ford. We will attempt to accommodate each Gibbons Ford customer with alternate transportation when their vehicle is in our shop for an overnight repair. Loaner vehicles are provided based on availability.
Gibbons Ford now offers a quicker way to work or home. Our new pick-up and drop-off service called Express Shuttle is quicker, easier, and there’s no paperwork. It’s simple- get in and go! Express Shuttle is available Monday thru Thursday 7:30 to 5:30 and Friday from 7:30 to 4:30 PM. Just let us know where you want to go!
We work hard to ensure our Dickson City Ford service center is available at convenient hours for our customers. We know that everybody is busy, which is why our we are open early & late! Check out our hours below:
If your vehicle was purchased from us and scheduled a Ford service appointment at our Scranton area service center that will be performed overnight, we will offer a vehicle to use for the day providing there is one available. These vehicles are on a first come first served basis. We cannot guarantee a vehicle is or will be available at any time, unless a vehicle is reserved at the time you scheduled your service appointment. In our fleet we offer a subcompact 4-door Ford vehicles. We do not offer SUVs, pickup trucks, or coupes. These vehicles are not supplied by Ford Motor Company, but solely by Gibbons Ford.
To use a Gibbons Ford vehicle, there are a few requirements that drivers must meet:
- You must be 21 years old, hold a valid PA driver’s license, proof of valid auto insurance, and a major credit card.
- You must return the vehicle with the same amount of fuel to avoid a re-fuel charge.
- You are responsible for fuel, tolls, parking tickets, EZ Pass violations, etc. while in your possession. Use of a Gibbons Ford vehicle will be like operating your own personal vehicle.
- In the unfortunate event you have an accident with our vehicle, your personal auto insurance will cover the repairs and you will be responsible for the deductible.
*Gibbons Ford vehicles are only to be used within a 50-mile radius of the dealership and are not permitted out of state.
When you arrive for your reserved vehicle, we will provide you with a rental form to fill out as well as a loaner policy letter to read and sign. After providing us with your valid driver’s license, insurance, and credit card, we will perform a walk around together to verify vehicle condition and fuel level. After all forms are filled out you will be on your way. Expect this process to take 15-20 minutes.
To learn more about how we can help, contact Gibbons Ford by calling us at 855-697-7819.